Delivering exceptional customer experiences means that every interaction matters.

Service by Phase2 enables organizations to deepen customer loyalty by providing personalized, proactive, and predictive experiences across all channels. Agents are empowered with a single unified experience, enabling them to connect with customers effortlessly.

Our focus expertise are:

Business Analysis and Design

For a successful software solution release it`s necessary to have strategic collaboration between what the business needs and what IT builds, with clear requirements defined. The best way to bridge the gap between the business and technical communities is by employing Business Analysis practices prior to and during the development of a business solution. Based on our rich experience in solution development, P2CS`s Business Analysis Service helps companies address such pivotal items as determining and scoping a business solution and developing an efficient set of requirements.

Application Implementation Services

When you invest in a software solution, you want to gain value from it as quickly as possible. That means getting the solution up and running in live production — fast! Our implementation teams help you achieve the business value you expect by fully supporting your new system implementation or add-on modules. We help you plan your project, assess business rules, and configure the solution — including integrations to and from complementary IT systems — and then help you test, deploy, and support it for long-term business value.

Upgrades  and Updates Services

P2CS Upgrade Services uses best-in-class methodology and standardized tools to simplify the application upgrade process on-premise or in the cloud. Our Software Upgrade Services are carefully designed to provide a well-planned and executed upgrade experience in the shortest amount of time. We assess your current environment, develop an upgrade plan, perform the actual upgrade, service patch installations and conduct the necessary tests to ensure your processes will continue to run with minimal interruption. In addition, we can help your staff get up to speed on the new product features and recommend procedural improvements to effectively perform tasks at optimum efficiency.

Customization and Integration Services

A cost-effective customization or integration with a third-party product can be the key to increasing ease of use and productivity while reducing operating costs. Your in-house technical resources may not have the bandwidth or technical knowledge to meet these needs in a timely manner. To ensure a high return on your investment, let our experienced consultants tailor the solution to your needs. Our professional services developers at P2CS have the skills and experience necessary to quickly deliver an optimal solution. They are trained to gather requirements, design, write, and test customizations for an application products, and code integration of third-party products. 

Data migration is no simple task. Whether you’re replacing, upgrading or consolidating systems within your storage environment—you need to transfer your data safely, cost effectively, and with reduced business disruption. P2CS Data Migration Services helps you confidently move your data where it needs to go. Our storage specialists draw on years of experience to perform data migration efficiently, with lower cost and with reduced impact on your business operations.

Solution Training

P2CS Applications Training, learn how to use applications that are designed to address these pain points and drive better business performance. With the help of expert Phase2 University instructors, you'll get the hands on training you need to get the most out of your IT investments. In addition to learning about these products, you learn how they work together in different flows to suit your business needs. On-demand product training to let you jump-in and quickly get started with your new software.

Management Consulting

P2CS Consulting Services is designed to ensure successful adoption of the products suite into your business process and operations. Our methodology is focused on analysis, planning, and continual assessment for areas of process improvement and reduced potential risk. In addition, our CS, customers are provided a designated Advisory Consultant, who serves as a dedicated program manager throughout the process, offering you a direct connection to knowledge base portal, technical and industry experts.

 The (CS - Services) follows a proven approach that includes the following:

  • Project Management
  • Request for proposal/information (RFP/RFI) preparation
  • Business Process Improvement
  • Technology selection
  • Process documentation
  • Mentoring
  • Gap Analysis